About Maple Care

Q: How do I contact Maple Care?

Write to hello@maple-care.ca or call (506) 807-5500 for questions about the service, your account or a user you want to report. Our team reads every message and follows up with you. You can write in English or French.

Maple Care is a bilingual marketplace run by Joel & Nanz Inc., a Canadian company. It connects clients who need elder care, child care, property care or pet care with independent care professionals and care businesses across Canada. We built it to make finding care, and finding care work, simple and private.

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What is Maple Care?

Maple Care is a place where clients and care professionals find each other. Clients post a request for the help they need; professionals post a profile of their services. Either side can buy the other side's offer to get contact details and reach out. Posting a request or creating a profile is free.

Elder care: companionship, personal support, respite, dementia care, overnight or live-in care
Child care: babysitting, regular nanny, after-school care, overnight care
Property care: cleaning, caretaking, short-term rental turnovers, property management
Pet care: pet sitting, dog walking, drop-in visits, overnight pet sitting

Who runs Maple Care?

Maple Care is run by Joel & Nanz Inc., a Canadian company. Joel & Nanz Inc. is responsible for the service and for the personal information clients and professionals send through the site. Our team reviews every account after sign-up and checks the certifications professionals upload. Questions about the business can go to [email protected].

Who founded Maple Care?

Maple Care was founded by Nancy Gabayeron and Joel Gathercole, of Joel & Nanz Inc. in New Brunswick.

Nancy Gabayeron and Joel Gathercole, the founders of Maple Care

Nancy has done this work herself: caring for elderly people, caring for children, and house sitting and managing short-term rentals. She also dealt with care agencies in Canada. That showed her two things first-hand: there is real demand for this care, and agencies often make complicated something that can be simple. One of the first worries on both sides is making that first contact safely. Maple Care is built for it: both sides stay anonymous until an offer is bought, there is no agency in the middle, and care professionals set their own rates.

Joel has built IT and VoIP systems professionally since 2002, with personal computing experience going back to 1992, including twenty years of IT at a healthcare nurse-triage company. He builds and runs the Maple Care platform, with privacy and security first.

Nancy Gabayeron, author page Nancy Gabayeron, LinkedIn Joel Gathercole, author page Joel Gathercole, LinkedIn

Why was Maple Care built?

Finding someone to care for a parent, a child, a home or a pet is personal, and so is offering that care. Maple Care keeps both sides anonymous until an offer is bought, shows badges to help people decide, and lets professionals set their own rates. The goal is to make finding care and finding care work simple and private.

Does Maple Care ask about gender?

Maple Care never asks for gender, and nobody can search or filter by it. Any person, of any gender and any cultural background, can be a care professional. Clients choose on the care offered, experience, verified certificates, languages and place. We believe care is about skill and trust, not gender.

Where is Maple Care available, and in which languages?

Maple Care is available across Canada, and each city has its own pages. The site works fully in English and French, and clients and professionals can list the languages they speak, so a family can look for a French-speaking or English-speaking caregiver in their city.

What does Maple Care not do?

Maple Care does not supervise anyone's work and is not a party to the agreement between a client and a professional. We do not set rates, schedule care or guarantee that any match leads to an agreement, or the results of the care. Clients should interview, check references and, for elder or child care, ask for a current vulnerable sector check.

Frequently asked questions

Is Maple Care a care agency?

No. Maple Care is a marketplace. It connects clients with independent care professionals and care businesses, who agree the work and rates directly with each other. Maple Care does not supervise anyone's work and is not a party to their agreement.

Who owns Maple Care?

Maple Care is run by Joel & Nanz Inc., a Canadian company. Joel & Nanz Inc. is responsible for the service and for the personal information sent through the site. You can reach the business at [email protected].

Is Maple Care available in French?

Yes. The whole site is available in English and French. Clients and professionals can list the languages they speak, so you can look for someone who speaks the language you are most comfortable in.

Is it free to use Maple Care?

Posting a request or creating a profile is free. Buying an offer, to get the other side's contact details, is paid with credits, and the price is shown before you buy. The pricing page explains how credits, offer prices and the buyer limit work.

How do I contact Maple Care?

Write to [email protected] or call (506) 807-5500 for questions about the service, your account or a user you want to report. Our team reads every message and follows up with you. You can write in English or French.